Reference

Browse Our Privacy Policy Before You Start

We handle your personal information with care so you can focus on your account, your deposits through bKash, Nagad or Rocket, and your time in the lobby.

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pbaji Browse Our Privacy Policy Before You Start
HOW WE PROTECT YOU

Explore Our Data Handling and Security Practices

We built our privacy approach around the reality that most of our users access their accounts from a single mobile device, often switching between bKash, Nagad and Rocket for deposits. That means session security, wallet verification and cookie management all need to work smoothly on smaller screens without creating friction that pushes you away from the lobby.

Data Encryption

All data transmitted between your device and our servers travels through encrypted channels. Whether you are logging in, making a deposit via bKash, or requesting a Rocket withdrawal, the connection stays protected. We store sensitive fields like passwords in hashed form so even our own team cannot read them directly.

Cookie Management

We use session cookies to keep you logged in and preference cookies to remember your language and lobby layout choices. No advertising cookies track you across other sites. You can review and clear cookies through your mobile browser settings at any time — the only trade-off is needing to log in again afterward.

Account Security

Every login from a new device triggers an OTP sent to your registered mobile number. If you change your linked payment method — say, swapping from Nagad to Rocket — we require a second verification step. These measures ensure that even if someone obtains your password, they cannot access your funds without your phone in hand.

Data Retention

We keep your transaction history and account details for as long as your account is active. After you request deletion, we remove personally identifiable information within the timeframe required by applicable regulations in your eligible region. Aggregated, anonymised usage data may be retained for platform improvement purposes.

Third-Party Sharing

We share data only where necessary: with bKash, Nagad or Rocket to process your payments, with fraud-detection services to flag suspicious patterns, and with legal authorities when compelled by enforceable court orders. We do not sell or rent your data to marketing companies, advertisers or data brokers under any circumstances.

Your Rights and Requests

You have the right to access a copy of all personal data we hold about you, to correct inaccuracies, and to request deletion of your account and associated records. Submit requests through live chat, email or the in-app form. We verify your identity via OTP before processing any request to prevent unauthorised disclosure.

REACH OUR PRIVACY TEAM

Contact Us About Your Data Rights

If you have questions about how we handle your information, want to request a copy of your stored data, or need to ask for deletion, our support channels are open. We respond to privacy-related queries with priority because your comfort with our data practices directly affects your trust in the platform.

Live Chat Open live chat from any page on our site or mobile browser. Our agents handle data-access requests, account deletion queries, and questions about what information we hold.
Email Support Send your privacy request to our support email address. Include your registered mobile number and a brief description of what you need — data export, correction, or deletion.
In-App Request Head to your account settings on mobile, tap the privacy section, and submit a formal data request directly. The form lets you choose between viewing stored data, correcting inaccurate details, or requesting full account deletion.

Check Common Questions About Your Data

Below are the questions our support team receives most often regarding privacy, data use and account security. If your question is not covered here, reach out through any of the contact channels above and reference this policy page so our agents can assist you faster.

We collect your name, mobile number, email address and the payment method you link — whether that is bKash, Nagad, Rocket or Upay. We also record device details like your phone model, OS version and IP address to secure your sessions and detect unusual login patterns.

Only where operationally necessary. We share limited data with payment processors to complete your bKash, Nagad or Rocket transactions, with fraud-detection partners to protect your funds, and with legal authorities if compelled by enforceable court orders. We never sell your data to advertisers or brokers.

Open live chat, send an email to our support address, or use the in-app privacy request form under account settings. You will need to verify your identity through an OTP sent to your registered mobile number. Once verified, we compile your data export and deliver it to you electronically.

Yes. Submit a deletion request through live chat, email or the in-app form. After OTP verification, we remove your personally identifiable information within the timeframe required by applicable regulations in your eligible region. Anonymised aggregate data may remain for platform analytics.

We use session cookies to maintain your login and preference cookies for language and layout settings. We do not use advertising or cross-site tracking cookies. You can clear or block cookies through your mobile browser settings — the only consequence is that you will need to log in again on your next visit.

All payment data is transmitted over encrypted channels. We do not store your full bKash, Nagad or Rocket PIN or wallet credentials on our servers. Transaction records reference only enough detail to match deposits and withdrawals to your account — sensitive authentication stays with the payment provider.

An OTP is sent immediately to your registered mobile number. Without entering that code, no one can access your account from the unfamiliar device. If you receive an unexpected OTP, change your password through account settings and notify our support team so we can flag the attempt.

Our platform availability depends on local law and eligible regions. This policy governs data handling for all users who access pbaji, regardless of location. However, specific rights (like data deletion timelines) may vary depending on the regulations that apply in your jurisdiction.

We notify you through the email address or mobile number registered to your account before any policy update takes effect. Major changes include a summary of what is different. You can also revisit this page at any time — the latest version is always published here with a clear effective date.

Reach our support team immediately through live chat for the fastest response. Provide your registered mobile number and describe what you observed — unexpected transactions, login alerts you did not trigger, or changes to your account details. We will secure your account, investigate the activity and guide you through next steps.

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